Experience
What it's like to work with Altai
- Consultative approach with open communication and real people, from discovery to implementation to support
- Not afraid to say "no", to ensure your upgrade path
- Product team who has done their research around the needs of our clients and industry, not just cool bells and whistles
- Partner who wants to share in your vision, now and as it evolves well into the future and committed to your long term success
WHAT WE DO
Implementation Services
Project Kick-off & Initial Planning Meetings
- Client Workbooks Initiated
- Define project discovery and planning
- Organize both teams resources
Discovery & Configuration
- Workstream format
- Process optimization with show and tells
- Document additional requirements
Data Management
- Client led data clean-up
- Client specific updates to templates
- Mapping to Altai templates training
Training & User Acceptance Testing
- Training of super users
- Client driven test scripts development
- User acceptance testing triage
Go-Live & Beyond
- Train the trainer for remaining staff
- Last round of system review
- Transitional support post go-live
How We Support Clients
BEYOND IMPLEMENTATION
Roadmap
Altai is committed to a product roadmap that incorporates feedback from internal and external resources. Our roadmap approach focuses on weighted factors such as customer experience and productivity.
Customer Support
The Altai Support Team takes care of you after the initial launch. We work with you to resolve issues that arise and provide portals for you to communicate directly with people from Altai and other organization/peer users. Our resource site includes webinar and training recordings, documentation, and additional resources.
Upgrades
Our out-of-the-box product upgrades are included at no additional charge. We strive to keep all client’s customization free, ensuring that all client upgrades are included within their existing licensing fees. Altai plans upgrades that fit your schedule.
